Contact Our Swimming Performance Tools Team
Have a question about a calculation, feedback for our builders, or a suggestion for a new tool? We are here to listen and help.
How to Reach Us
Transparency and communication are the foundations of building a reliable athlete toolset. We welcome all inquiries from our community of swimmers, triathletes, and coaching professionals. Whether you are looking for clarification on a specific mathematical model or you simply want to share your success story using our training zones, our team is dedicated to reviewing every message we receive.
Please note that while we strive to be as responsive as possible, we are a small team of sports science enthusiasts and developers. We typically review and respond to inquiries within 48 to 72 business hours. Our communication is strictly informational; we provide technical support for our calculators and performance data, but we do not offer personalized coaching or remote advisory services. Your feedback is the primary driver of our development roadmap, and we appreciate the time you take to help us improve the platform.
What You Can Contact Us About
Our goal is to maintain the highest standard of accuracy across our entire calculator library. We encourage you to reach out for any of the following reasons:
- Calculator Accuracy & Logic: If you believe you have found an error in one of our formulas or if our outputs significantly differ from official governing body standards, please let us know. We perform regular audits, but community vigilance ensures perfection.
- Technical Troubleshooting: If a tool is not loading correctly on your device or if you encounter a bug in the interface, our developers want to hear from you. Please specify your device and browser for faster resolution.
- Clarification Requests: If you need more information on how to interpret your VO₂ max result, training zone, or relay prediction, we are happy to provide further context on the sport science principles involved.
- New Feature Suggestions: Many of our most popular tools were suggested by coaches and athletes in the field. If there is a metric you track manually that you wish was automated, share your idea with us.
Important Notice About Training & Health Advice
Before sending a message regarding physiological performance, please be aware of our operational boundaries. The tools and information provided on this platform are for **educational and informational purposes only**. They are designed to provide statistical estimates based on standard athletic models and should not be considered a substitute for the expertise of a qualified swim coach, certified athletic trainer, or medical professional.
Individual performance in swimming is highly variable and influenced by factors that automated forms cannot fully assess, such as current health status, underlying medical conditions, and environmental stressors. We do not provide medical diagnoses or prescriptive training plans. If you are starting a new high-intensity training program based on our training zone calculations, we strongly recommend consulting with a healthcare provider to ensure it is safe for your specific physiological profile.
Send a Message
Privacy & Responsible Communication
Your privacy is important to us. Any contact information you provide through this form will be used exclusively for the purpose of responding to your inquiry. We do not sell your personal data to third parties, nor do we add your email to marketing lists without your explicit, separate consent. Our commitment to EEAT (Experience, Expertise, Authoritativeness, and Trustworthiness) means we treat every user interaction with the professional respect it deserves.
In return, we expect responsible and respectful communication. We maintain a zero-tolerance policy for abusive, threatening, or spam-related messages. By fostering a professional dialogue, we can ensure that our team’s resources are focused on providing high-quality support to the global athletic community.
Explore Our Swimming Calculators
While you wait for a response, we encourage you to dive back into our library of performance-enhancing tools. You can refine your threshold pacing using the Critical Swim Speed Calculator, or verify your competitive standing across different pool formats with our Swim Time Converter. you can compare your achievements against world-class benchmarks using the FINA Points Calculator. Each of these resources is built to help you translate raw data into championship results.